Privacy policy
Privacy Policy
Your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you make a purchase, we may collect the following personal information:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
This information is only collected when necessary to process and fulfill your order.
How We Use Your Information
We use your information to:
- Process and ship your orders
- Communicate with you regarding your purchase (order confirmations, updates, etc.)
- Provide customer support when needed
We do not sell or share your personal data for marketing purposes.
Payment-related information is handled securely by our payment processors and is not stored or accessible by us.
Email Communication
- Your email may be used to contact you regarding your order
- You may also choose to join our mailing list
If you opt in:
- You may receive updates, news, or promotional content
- You can unsubscribe at any time
- Upon unsubscribing, your email will be removed from our record
We do not share your email with third parties.
Who We Share Your Data With
We only share your data when necessary to operate our store:
- Payment processors (to handle transactions securely)
- Shipping providers such as CTT Correios de Portugal and, in some cases, DHL (to deliver your order)
- These providers only receive the information required to perform their services.
Data Retention
We retain order-related personal data for up to 2 years, in accordance with fiscal and legal requirements.
Third-Party Services
We do not use third-party tools that track or profile users for marketing purposes.
Our store is hosted on Big Cartel, which may collect general, non-identifiable traffic data (such as page visits). This data is anonymized and cannot be used to identify individual users.
Social Media & External Platforms
If you interact with us through social media (such as messaging or engaging with our content), those platforms may collect data according to their own privacy policies.
We do not control how third-party platforms handle your data.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for email communications at any time
Contact
If you have any questions about this policy or your personal data, please contact us via email.