Shipping and delivery
Shipping & Delivery
We aim to make shipping as simple and transparent as possible. Below you’ll find everything you need to know about how your order gets from us to you.
Processing Times
All orders are carefully prepared and packed by us.
- Orders are typically shipped twice per week, on Tuesdays and Fridays
- Processing time may vary depending on order volume and availability
- During busy periods or holidays, processing may take slightly longer
Shipping Methods & Carriers
We ship using trusted delivery services:
- CTT Correios de Portugal for most national and international shipments
- DHL may be used in specific cases (e.g. faster or specialized deliveries)
Estimated Delivery Times
Delivery times vary by destination:
- Portugal: 1–2 business days
- European Union & UK: 3–7 business days
- USA: 5–10 business days
- Rest of the world: 7–14 business days
Please note: these are estimated delivery times and may be affected by external factors (customs, weather, postal delays).
Shipping Costs
- Shipping costs are calculated automatically at checkout
- In some cases, especially with multiple items, rates may not calculate correctly
👉 If you notice an unusually high shipping cost, please contact us — we’ll gladly provide a custom shipping quote - Customers are responsible for any customs duties, taxes, or import fees
- We are not responsible for delays or costs related to customs processing
Shipping Areas
We currently ship to:
- Portugal
- Rest of the European Union
- United Kingdom
- United States
We also ship to other countries worldwide, depending on postal service availability.
Tracking & Insurance
- Most shipments include tracking information
- Tracking details will be provided once your order has been shipped
Delays, Lost or Missing Packages
While we do our best to ensure smooth delivery, issues can occasionally occur.
- If your order has not arrived after twice the estimated delivery time, please contact us
- We will work with the carrier to investigate and find a solution
Important Notes
- All orders are hand-packed by us, which means processing times depend on our availability
- We always aim to stick to our twice-weekly shipping schedule, but slight delays may occur during peak periods
- We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances
Need Help?
If you have any questions about your order or shipping options, feel free to contact us — we’re always happy to help.